How KKH Orthopaedic Improved Patient Follow-up with Automation
Discover how KKH Orthopaedic streamlined post-surgery follow-up, improved patient engagement and reduced admin work.
For pediatric orthopaedic patients recovering from surgery, timely feedback and follow-up are key to better outcomes. Yet for many hospitals, collecting that feedback can be a slow, manual process that strains both staff and patients.
At KKH Orthopaedic, one of Singapore’s leading pediatric and orthopaedic care providers, the team wanted a more efficient way to track recovery and engage patients after upper and lower limb surgeries — without adding to their administrative workload.
The Challenge
Traditional paper-based data collection during follow-ups was time-consuming, error-prone, and made it difficult to access insights quickly. KKH Orthopaedic needed a smarter, scalable way to streamline post-surgery follow-up and enhance patient engagement.
The Impact
By adopting an automated approach, the department saw a 78% PROM (Patient-Reported Outcome Measures) patient uptake, improvements in patient participation, more timely clinical insights, and reduced admin tasks — helping their team focus on delivering high-quality care.
“Bot MD has transformed our approach to patient follow-up. The automation of PROMs collection has significantly reduced the administrative burden on our staff, allowing us to focus more on what really matters—our patients.
The ability to receive timely feedback has improved our understanding of patient recovery, and we can now tailor our follow-up care more effectively. It’s a game-changer for our department.”
— Dr. Andrew Chou, Pediatric Orthopaedic Surgeon at KKH Orthopaedic
Curious how they made it happen?
👉 Download the full case study to learn how KKH Orthopaedic transformed post-surgery follow-up and boosted patient engagement.
