Generation Prime partners Bot MD to automate IVF patient reminders and engagement with WhatsApp
Regional In-Vitro Fertilization (IVF) Concierge Service Generation Prime partners Bot MD to introduce automated WhatsApp reminders for their IVF patients in partner clinics across Singapore, Malaysia and Indonesia.
The Bot MD Care platform includes a widget embedded on Generation Prime's website that can instantly address patients' frequently asked questions. Patients who leave their contact with Generation Prime after clicking on the "Schedule Free Consultation" button will be enrolled to receive a link in WhatsApp, through which they would be directed to an online form to submit information about their medical history.
Other frequently asked questions that the Bot MD widget can address include the IVF concierge's range of services, partner clinics, location and hours. The Bot MD Care platform also includes an automated handover to Live Agent chat with customer service staff in WhatsApp.
Patients who have embarked on IVF treatment with Generation Prime's partner clinics in Singapore, Malaysia and Indonesia will receive automated WhatsApp reminders for their injections, medication and upcoming clinic appointment as part of their IVF treatment schedule. Patients will also receive automated instructions to prepare for each visit at various stages of their IVF treatment schedule.
.png)
“We are excited to partner a health-tech startup to introduce a first-class IVF experience for women across Asia, by making it convenient for them to reach us or be reminded of their treatment schedule and prep instruction through WhatsApp or other messaging apps that they use the most."
"Bot MD's experience in powering automated reminders and patient engagements for a range of clinical needs in both hospitals and clinics will help Generation Prime and their partner clinics elevate and differentiate their patient experience."
Generation Prime and Bot MD have plans to expand this service on the LINE messaging app for patients and partner clinics in Thailand.
About Bot MD
Bot MD is a Y-Combinator backed startup with the mission of Empowering Doctors around the world. The company’s proprietary A.I. chat engine is able to integrate with hospital information systems to provide instant answers to doctor and patient queries. Bot MD can also power popular messaging platforms such as Facebook Messenger, Viber, WhatsApp and LINE to help doctors easily automate patient workflows. Since 2018, Bot MD has been used by over 20,000 clinicians from leading hospitals and clinics around the world including the National University Health System, the National University Cancer Institute of Singapore, Parkway Hospitals, Siloam Hospitals, and the National Kidney and Transplant Institute. Bot MD has also been used to manage over 10,000 patients across Southeast Asia. For more information, visit www.botmd.com
About Generation Prime
Generation Prime is a full-stack, closed-loop IVF and related health services provider with IVF clinic roll-ups serving Southeast Asia. Their services will cater to women and couples residing in the region, and the significant international medical tourism demand from China and all around the world. For more information, visit https://www.generationprime.com/