Privacy Policy

Effective Date: 1 December 2019

5 Health Inc. (the owner of Bot MD) is committed to maintaining your confidence and trust with respect to the privacy of the Personal Information and User Content we collect from you. Please read this privacy policy carefully to understand our practices about how we collect, use, and share your Personal Information.


This privacy policy describes how we collect, use, and disclose Personal Information when you visit and/or use our website, apps, or other products or services (collectively, our “Services”). If you belong to a partner institution within a country outside of the United States, this privacy policy does not supersede your country's local privacy laws and terms within the contract agreement we sign with your institution.


The Policy collects information from you in two ways: 1) when you submit information directly to us, and 2) automatically through your use of our Services.

When we use the term “Personal Information” in this privacy policy, we mean data that allows someone to identify or contact you, including, for example, your name, address, telephone or mobile number, e-mail address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data.

When we use the term “Anonymous Data” in this privacy policy, we mean data that is not associated with or linked to your Personal Data; Anonymous Data does not, by itself, permit the identification of individual persons. We collect Personal Data and Anonymous Data, as described below.

When we use the term “User Content” in this privacy policy, we mean as defined in the Terms of Use, which includes data uploaded by you or uploaded by another user and made accessible to you for processing by the Service, for example, for searching via queries to Bot MD. User Content may include, but is not limited to, chat messages, schedules, notes, files, guidelines, protocols, videos, and images.

Personal Information You Provide

The types of Personal Information that the Service collects directly from you may include:

  • Contact details, such as your name, mobile number, email address, country or zip code;
  • Educational and professional background information;
  • Text, messages, notes, files, feedback, and other content you submit to the Service;
  • and Interests and communication preferences.

In order to access certain content and to make use of additional functionality and features of the Service, we ask you to register for an account by completing and submitting a registration form, which may request additional information, which we use to customize Bot MD for you.

If you choose to register and sign in by using a third party account, such as through a website or mobile application account provided by your organization (e.g., hospital, medical association, HMO), the authentication of your login is handled by the third party and the Service will collect your name, mobile number, email address, and any other information about your third-party account that you agree to share with us at the time you give permission for your account on the Service to be linked to your third party account.

Information Collected Automatically

The Service also automatically collects, through our servers and the use of in-application event tracking when using application-based Service, cookies (small text files sent to your computer) when using the website, other technologies, information that tells us how you use the Service, such as:

  • Internet Protocol ("IP") address used to connect your computer to the Internet;
  • Computer, device, and connection information, such as browser type and version, operating system, mobile platform, and unique device identifier ("UDID") and other technical identifiers;
  • For location-aware services, the physical location of your device in order to provide you with more relevant content for where you are in the world (e.g. institution or country specific content); and
  • What elements you select or otherwise interact with in the Service.

We may collect non-Personal Information from your mobile device if you have downloaded our mobile application(s). This information is generally used to help us deliver the most relevant information to you. Examples of information that may be collected and used include your geographic location, how you use the application(s), and information about the type of device you use. In addition, in the event our application(s) crash on your mobile device, we will receive information about your mobile device model software version and device carrier, which allows us to identify and fix bugs and otherwise improve the performance of our application(s). This information is sent to us as aggregated information and is not traceable to any individual and cannot be used to identify an individual.

When you use our Services, in addition to information described in our Policy, such as your profile and contact information, we may automatically collect certain information from your device including your precise geolocation, information about your device such as the device type, device ID, operating system, wireless service provider, and information about the operation of our application and your usage of our application, including features you used, pages and content you viewed, and when and for how long you used the application. By using the Bot MD Services, you agree that we may collect this information and use, transmit, process, and store that information as described in our Privacy Policy including to provide and improve our Services.

When you send or receive messages using our Services, we may process, analyze and store your messages (“Message Data”) in order to provide these Services to you. We use Message Data and analytics platforms only to improve the Services of Bot MD for you and other users on the platform.

We may use and disclose Anonymous Data that does not reveal your identity or permit direct association with any specific individual, such as browser and device information, anonymous usage data, and aggregated information, for any purpose, except where we are restricted by law. If we combine non-Personal Information with Personal Information, the combined information will be treated as Personal Information for as long as it remains combined.

You can control cookies through your browser's settings and other tools. However, if you block certain cookies, you may not be able to register, login to the Services, access certain parts of the Services or make full use of the Services.

If you have enabled location services on your phone, we collect your location information so as to provide you with more relevant content based on where you are (e.g. institution or country specific content). If you do not want this information collected by us, you can disable location services on your phone.

User Content Uploaded to Our Servers

You may upload User Content to our servers or request us to upload User Content for you to use the Service. You are solely responsible for ensuring you have all rights and permissions required to upload your User Content to our servers and to allow us to process the User Content in accordance with our Terms of Use and this Privacy Policy.


We may use your Personal Data to:

  • Provide the Service to you, such as allow access to or delivery of our products or services, process or fulfill an order or transaction, or administer surveys or promotional programs;
  • Respond to your requests, inquiries, comments, or concerns;
  • Provide technical, product, and other support and help keep the Service working, safe, and secure;
  • Offer you customized content and individualized personalization of the Service to make it more relevant to your interests and needs;
  • Enhance, evaluate, and improve the Service, its advertisements and promotional campaigns and our products and services and to develop new products and services;
  • Identify and analyze usage trends, including for the purposes of billing, research, audits, reporting and paying royalties and license fees to third-party content providers;
  • Notify you about changes or updates to the Service and our products and services; and
  • Provide you special offers, promotions, surveys, advertisements and other information about the Service as well as products, events and services of ours, our affiliates and non-affiliated third parties such as content publishers, associations, societies and sponsors.

We may on occasion also match or combine the Personal Information that you provide with information that we obtain from other sources or that is already in our records, whether collected online or offline or by predecessor or affiliated group companies, for the purposes described above.

We often receive testimonials and comments from users who have had positive experiences with our Services. We occasionally publish such content. When we publish this content, we may identify our users by their first and last name and may also indicate their home city. We obtain the user’s consent prior to posting his or her name along with the testimonial. We may post user feedback on the website or application(s) from time to time. We will share your feedback with your first name and last initial only. If we choose to post your first and last name along with your feedback, we will obtain your consent prior to posting you name with your feedback. If you make any comments on a blog or forum associated with your website or application(s), you should be aware that any Personal Information you submit there can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We are not responsible for the personally identifiable information you choose to submit in these blogs and forums.

We may use your User Content to:

  • Provide the Service to you, such as allow access to or delivery of our products or services, or process or fulfill an order or transaction;
  • Respond to your requests, inquiries, comments, or concerns;
  • Provide technical, product, and other support and help keep the Service working, safe, and secure;
  • Offer you customized content and individualized personalization of the Service to make it more relevant to your interests and needs;
  • Enhance, evaluate, and improve the Service and our products and services and to develop new products and services;
  • Identify and analyze usage trends, including for the purposes of billing, research, audits, and reporting.

Unless expressly authorized by you, we do not share your User Content with other users or third parties except for the purposes described in this Privacy Policy. Our retention and use of User Content is further governed by our Terms of Use.


We may share your Personal Information with:

  • Relevant agents, representatives, joint ventures, and entities for which we are acting as an agent, licensee, or publisher, such as third party content providers, associations, societies and sponsors;
  • Applicable suppliers and service providers, including editors, reviewers, credit card processors, customer support, email service providers, mailing houses and shipping agents, and IT service providers; and
  • To assist us with producing and delivering our products and services, developing and operating our businesses, systems and applications, processing payments, customer support, marketing, promotion and communications, and for other purposes set forth in this privacy policy.

We also may share your Personal Information with our affiliated group companies worldwide and with societies, sponsors, and other non-affiliated third parties that wish to send you information about their content, products and services that may be of interest to you.

We may share some or all of your Personal Information or User Content in connection with or during negotiation of any merger, financing, acquisition or dissolution, transaction or proceeding involving sale, transfer, divestiture, or disclosure of all or a portion of our business or assets. In the event of an insolvency, bankruptcy, or receivership, Personal Information may also be transferred as a business asset. If another company acquires our company, business, or assets, that company will possess the Personal Information and User Content collected by us and will assume the rights and obligations regarding your Personal Information and User Content as described in this privacy policy.

Some of our applications and Services may enable you to post content including User Content to SNSs (e.g., WhatsAPP, Instagram, Facebook or Twitter). If you choose to do this, we will provide information to such SNSs in accordance with your elections. You acknowledge and agree that you are solely responsible for your use of those websites and that it is your responsibility to review the terms of use and privacy policy of the third party provider of such SNSs. We will not be responsible or liable for: (i) the availability or accuracy of such SNSs; (ii) the content, products or services on or availability of such SNSs; or (iii) your use of any such SNSs.

If our Services offer a content database ("Subscription Service") and you access the Subscription Service through an institution-sponsored subscription, your Personal Information and certain usage data gathered through the Subscription Service, such as the number of items or content you viewed, downloaded and any non-subscribed items you accessed, may be shared with your institution for the purposes of usage analysis and subscription management. If your institution is a corporation or other business entity, additional usage data, such as the types of records you viewed, the number of searches you ran, and the content of your search queries, also may be shared for the purposes of cost attribution and departmental budgeting.

We also may need to disclose your Personal Information or User Content:

  • To respond to or comply with any law, regulation, subpoena, court order or other legal obligation;
  • To enforce and protect our rights and properties;
  • To detect, investigate and help prevent security threats, fraud or other malicious activity;
  • To protect the rights, property or safety of our users, employees or others; and
  • If 5 Health Inc., the Service or a related asset or line of business is acquired by, transferred to or merged with another company.

The Service may let you post and share Personal Information, User Content, comments, materials and other content. Any information you disclose publicly may be collected and used by others, may be indexable by search engines, and might not be able to be removed. Please be careful when disclosing Personal Information in these public areas.


You can manage your communications preferences when you register with the Service, by updating your account preferences or by contacting us at We reserve the right to notify you of changes or updates to the Service whenever necessary.


The Service may allow registered users to access their account information and make corrections or updates upon login at any time. The accuracy of such information is solely the responsibility of the user. You may also request access to other Personal Information about you that may be held in the Service. If you request to deactivate your account or delete your Personal Information or User Content, we will endeavor to fulfill your request but some Personal Information or User Content may persist in backup copies for a certain period of time and may be retained as necessary for legitimate business purposes or to comply with our legal obligations.


5 Health Inc. takes precautions designed to safeguard your Personal Information and User Content against loss, theft and misuse and unauthorized access, disclosure, alteration, and destruction through the use of appropriate administrative, physical and technical security measures.

Our website is scanned on a periodic basis for security holes and known vulnerabilities in order to make your visit to our site as safe as possible. Your Personal Information and User Content is contained behind secured networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. We implement a variety of security measures when a user enters, submits, or accesses their information to maintain the safety of your Personal Information.


Your Personal Information and User Content may be transferred to other countries for processing. We use third party services to store and process your Personal Information and User Content. By using the Service, you consent to the transfer of information to countries outside of your country of residence, which may have different personal data protection rules than in your country.

If you are located in the United States, your Personal Information and User Content may be stored and processed on servers located in the United States.

If you are located outside the United States, your Personal Information and User content may be stored and processed on servers located in the United States or Singapore.


We may change this privacy policy from time to time. Any changes will be posted on this page with an updated revision date.


Occasionally, at our discretion, we may include or offer third-party products or services through our platform. These third-party sites have separate and independent privacy policies. We, therefore, have no responsibility or liability for the content and activities of these linked sites. Please refer to these third party privacy policies to understand how they will use your Personal Information. We seek to protect the integrity of our platform and welcome any feedback about these sites.


Google’s advertising requirements can be summed up by Google’s Advertising Principles. They are put in place to provide a positive experience for users. You can find more information here: We use Google AdSense Advertising and DoubleClick for Publishers on our website. Google, as a third-party vendor, uses cookies to serve ads on our site. Google’s use of the DART cookie enables it to serve ads to our users based on previous visits to our site and other sites on the Internet. Users may opt-out of the use of the DART cookie by visiting the Google Ad and Content Network privacy policy.


California Online Privacy Protection Act CalOPPA is the first state law in the nation to require commercial websites and online services to post a privacy policy. The law’s reach stretches well beyond California to require a person or company in the United States (and conceivably the world) that operates websites collecting personally identifiable information from California consumers to post a conspicuous privacy policy on its website stating exactly the information being collected and those individuals with whom it is being shared, and to comply with this policy. – See more at:

According to CalOPPA we agree to the following:
Users can visit our site anonymously. Once this privacy policy is created, we will add a link to it on our home page or as a minimum on the first significant page after entering our website. Our Privacy Policy link includes the word 'Privacy' and can be easily be found on the page specified above. Users will be notified of any privacy policy changes when they login to their account.

How does our site handle “do not track” signals?
We honor “do not track” signals and do not track, plant cookies, or use advertising when a Do Not Track (DNT) browser mechanism is in place.

Does our site allow third-party behavioral tracking?
It’s also important to note that we allow third-party behavioral tracking to improve our users’ experience.

COPPA (Children Online Privacy Protection Act)When it comes to the collection of Personal Information from children under 13, the Children’s Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the nation’s consumer protection agency, enforces the COPPA Rule, which spells out what operators of websites and online services must do to protect children’s privacy and safety online. We do not specifically market to children under 13. If a child under 13 submits Personal Information to us and we learn that the Personal Information is the information of a child under 13, we will attempt to delete the information as soon as possible. If you believe that we might have any Personal Information from a child under 13, please contact us at

CAN-SPAM Act The CAN-SPAM Act is a law that sets the rules for commercial email, establishes requirements for commercial messages, gives recipients the right to have emails stopped from being sent to them, and spells out tough penalties for violations.

We collect your email address in order to provide you with occasional calculator or service updates, which you can easily opt-out from.

To be in accordance with CAN-SPAM we agree to the following:
If at any time you would like to unsubscribe from receiving future emails, you can email us at and we will promptly remove you from ALL marketing correspondence. However, even if you unsubscribe from marketing emails, you may continue to receive administrative emails relating to your use of the Services.


The Service and its components are hosted on a third party cloud server which adheres to the most stringent security standards including HIPAA, ISO 27001, SOC 2 and PCI DSS Level 1. We do not knowingly collect Protected Health Information (PHI) as defined by HIPPA, nor are you permitted to transmit to us PHI as Personal Information, User Content, or any other manner. If we learn we have PHI, we will attempt to delete the PHI as soon as possible. If you believe that we might have any PHI, please contact us at


We are committed to protecting the security of your Personal Information and User Content. We use a variety of industry-standard security technologies and procedures designed to help protect your Personal Information and User Content from unauthorized access, use, or disclosure. We also require you to enter a password to access your account information and offer two-factor authentication. Please do not disclose your account password to unauthorized people. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, while we use reasonable efforts to protect your Personal Information, we cannot guarantee its absolute security.


This privacy policy may be updated from time to time for any reason. We will notify you of any changes to our privacy policy by posting the new policy on this website and within the application(s) and we will change the “Last Updated” date above. You should consult this privacy policy regularly for any changes.


If you have any questions, comments or requests regarding this privacy policy or our processing of your information, please contact:

5 Health Inc., LLC
ATTN: Privacy Officer

Last Revised: 23 March 2020