Effective Date: 1 December 2019
Company: 5 Health Inc., a corporation incorporated in the state of Delaware of the United States of America, the developer, owner, and operator of Bot MD and certain Services provided through Bot MD and our website www.botmd.io and www.botmd.com, as well as all of 5 Health Inc.’s subsidiaries and affiliates.
Institutional User: An individual or an entity that provides User Content to be accessed by the Services through the Bot MD application and authorizes other Institutional Users and/or Individual Users to access the User Content through the Services.
Individual User: An individual that registers an account and accesses the Services.
Integration User: An individual or an entity that provides User Content to be accessed by the Services through an application owned by the Integration User.
User: An Institutional, Individual, or Integration User.
Party, Parties: User or Company, or both.
Bot MD: A software application developed by Company which can be accessed through mobile devices, desktop or web browser.
Services: 5 Health Inc. has developed a software platform Bot MD that functions as an artificial intelligence assistant for healthcare professionals. Bot MD can be trained on customized content for our partners (e.g. hospitals, associations, sponsors, third party content providers). The Services may be accessed via Bot MD, websites, consumer messaging platforms (e.g. Facebook Messenger, WhatsApp, Telegram etc.), and/or applications or websites by Integration Users. The Services are not, and do not provide medical advice, service or care. You should not solely rely on the Services for the diagnosis or treatment of any health problem or disease. You should exercise your professional judgement and advise that any patient consult you or another qualified healthcare provider on a regular and appropriate basis.
User Content: Data provided to Company to be accessed or processed by the Services by Institutional, Individual, and/or Integration Users. Data may be in any format including text, video, audio, image, or a combination thereof. User Content may include, but is not limited to, queries, protocols, notes, schedules, guidelines, drug information, and billing information.
3. User Accounts
A) ACCOUNT INFORMATION AND SECURITY
Users are required to register an account in order to access and use some or all of the features of Bot MD or Services. Users may further be required to purchase a subscription or make other payments as described in more detail in Payment Terms to access and use some or all of the features of Bot MD or Services. Users are required to be at least 18 years of age to register an account.
Users agree to provide and maintain true, accurate, current, and complete registration information. Users are solely responsible for maintaining the confidentiality of their passwords and any other account access information. Users are fully responsible for any activities of their accounts. Users agree to immediately notify Company of any compromise of their account access information or any other breach of security. Company is not liable from Users’ failure to maintain the security of their account access information.
B) PROHIBITED ACTIVITIES
Users agree NOT to use their access to Bot MD or Services through their account to:
- Falsely state or otherwise misrepresent Users’ affiliation with another User, person, or entity
- Falsely assume the identify of any person or entity or allow another person or entity to access a User’s account to assume the User’s identity
- Violate any applicable laws
- Violate the rights of another, including, but not limited to, privacy, publicity, and intellectual property rights
- Collect information or other personal information of others from Bot MD or Services by any means for the purposes of sending unsolicited communications
- Advertise or offer to sell or buy any goods or services or perform any other form of solicitation not expressly authorized by Company
- Promote or assist any criminal activity or enterprise
- Obtain or attempt to access or otherwise obtain any information, confidential or otherwise, through any means not intentionally provided through Bot MD or Services
- Use or access Bot MD or Services in order to build a similar or competitive mobile application or Services
Company reserves the right to terminate or suspend Users who commit prohibited activities. In appropriate circumstances, Company may take appropriate legal action, including reporting Users to appropriate authorities when Company believes, in its sole discretion, that a User’s actions violates the rights of any party or applicable law.
4. Medical Disclaimer
Bot MD and the Services are not and do not provide medical advice, service, care, diagnosis, or treatment of any kind. Bot MD and the Services are not software as a medical device. Bot MD and the Services should not be solely relied upon for the diagnosis or treatment of any health problem or disease. Professional judgment should be exercised, and patients should be advised to consult qualified healthcare providers on a regular and appropriate basis.
5. Protected Health Information
Many countries have laws protecting the personal health information of individuals receiving medical care. Users are not permitted to provide to the Company any personal health information that would be a violation of applicable laws protecting such information.
In the United States, Users that are Covered Entities as defined in the Health Insurance Portability and Accountability Act or its related amendments and regulations (“HIPPA”), agree that Company is not a Business Associate as defined by HIPPA and that Company is not required to enter into a BAA agreement with Users. Users further agree not to provide Protected Health Information (“PHI”) as defined by HIPPA to Company. In the event Users inadvertently provide PHI to Company, Users agree to immediately remove the PHI or contact Company to request removal of the PHI. If Company becomes aware of PHI in its possession, it will make efforts to remove the PHI as soon as possible.
Users may share and/or grant access to User Content in the Services in accordance with Users’ organizational policies, HIPAA, and/or other applicable laws in their jurisdiction regarding personal health information. All Users represent and warrant that they have made all required disclosures to patients and/or other individuals and have obtained all rights and authorizations necessary to provide, share, transmit, and/or transfer any such data that Users make available through the Services. Users agree to maintain appropriate security with regard to all personnel, systems, and administrative processes used to transmit, store and process User Content through the use of the Services. Users agree to refrain from sharing User Content, remove User Content or revoke access to User Content if such User Content or access to User Content by others would be a violation of Users’ organizational policies or applicable law.
6. User Content
A) ACCESS AND OWNERSHIP
Users may provide User Content to Company to be processed by the Services. User Content will be stored on Company’s third party servers. For Users in the United States, these servers are located in the United States. For Users located outside the United States, these servers may be located in the United States or Singapore. Users may choose restrict access to their User Content to themselves, to select other Users, all other Users, or the general public (collectively “Levels of Access”).
Users represent and warrant that they own all right, title, and interest in all User Content provided to Company, including but not limited to, copyrights, trademarks, and rights of publicity contained therein, or have obtained all necessary permissions for such User Content. Users further represent and warrant that they have made all necessary disclosures and obtained all necessary permissions in order for Services to access and process the User Content and for the Level of Access to User Content User grants to others required by all applicable laws, including but not limited to, laws applying to privacy, personal health information, rights of publicity, export control, and intellectual property.
Users maintain ownership of all User Content. Users grant to Company and its successors a worldwide, non-exclusive, limited term license to access, use, process, copy, distribute, perform, export, and display User Content as reasonably necessary to provide, maintain, update, or improve Bot MD or Services; prevent or repair service, security, support, or technical problems; as required by law (e.g., warrant or subpoena); or expressly authorized by User (e.g., as denoted by User’s selected Level of Access).
Protection of User Content is important to Company. Company maintains reasonable administrative, physical, and technical safeguards with regards to User Content. Those safeguards include measures for preventing unauthorized access, use, modification, deletion and disclosure of User Content by our employees. Company may share User Content with third party service providers to the extent reasonably necessary to provide Bot MD, the Services, and security thereof to Users. Company’s third party service providers maintain reasonable security measures to protect the confidentiality and security of User Content and prevent unauthorized access.
C) ACCEPTABLE USER CONTENT POLICY
In addition to Users agreeing that they have the right to submit User Content to Company, Users further agree that User Content will NOT:
- Infringe any intellectual property or other proprietary rights of another
- Intentionally false or misleading
- Violates Users’ contractual duties of confidentiality to another
- Contains software viruses or any other computer code, files or programs designed to interrupt, destroy, provide unauthorized access, or limit the functionality of any computer software or hardware or telecommunications equipment
- Poses or creates a privacy or security risk to any person or entity
- Unlawful, harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, pornographic, libelous, hateful racially or ethnically, disparaging of another person’s gender, age, or sexual preference, or is otherwise objectionable in Company’s sole discretion
- Restricts or inhibits another person from utilizing Bot MD or the Service
- Exposes the Company, other Users, or any other person or entity, to harm or liability of any kind
- Promotes or provides instructions for performing or participating in illegal activities
- Violates Users’ organizational policies or any applicable laws
Company reserves the right to remove User Content and terminate or suspend Users who submit User Content that violates this policy. In appropriate circumstances, Company may take appropriate legal action, including reporting Users to appropriate authorities when Company believes, in its sole discretion, that User Content violates the rights of any party or applicable law.
D) COMMUNITY CONTENT
Bot MD and Services may include messaging, forums, and other social platforms that may be generally accessible (“Communities”). Data or other information submitted by Users to these Communities are deemed Community Content. Community Content is subject to the same Acceptable User Content Policy as User Content.
By submitting or uploading Community Content, including but not limited to, stories, comments, photos, or videos, Users are authorizing Company to use, publish, and otherwise reproduce, modify, and distribute Community Content with or without attribution to Users in perpetuity, worldwide in any and all Company or Bot MD related media for any lawful purpose. These uses may include, but are not limited to, information, education, promotion, or advertising of Bot MD or its products via the Internet, web sites, mobile apps, and social media. If individuals other than Users appear in a photo or video, Users must have permission to use the photo or video from the individuals prior to posting in Communities.
Users agree that submission of any ideas, suggestions, documents, and/or proposals to Company through its suggestion, feedback, wiki, forum or similar pages (“Feedback”) is at Users’ own risk and that Company has no obligations (including without limitation obligations of confidentiality) with respect to such Feedback. Users represent and warrant that they have all rights necessary to submit the Feedback. Users hereby grant to Company a fully paid, royalty-free, perpetual, irrevocable, worldwide, non-exclusive, and fully sublicensable right and license to use, reproduce, perform, display, distribute, adapt, modify, re-format, create derivative works of, and otherwise commercially or non-commercially exploit in any manner, any and all Feedback, and to sublicense the foregoing rights.
7. Terms Specific to Institutional Users
A) ACCESS MANAGEMENT
Institutional Users are responsible for managing access to their User Content by designating levels of access as appropriate to Individual Users or other Institutional Users. It is Institutional Users’ responsibility to revoke access to Users when such Users are no longer permitted to access the Institutional Users’ User Content (e.g., workforce members no longer employed by the Institutional User’s organization).
B) TERMS AND COMPLIANCE
8. Terms Specific to Integration Users
A) BRANDING AND ATTRIBUTION
Integration Users acknowledge and agree that: (a) Bot MD or Services incorporated into an Integration User’s application will be branded by Company using its “Bot MD” trademarks, and (b) upon integration of a Bot MD interface or other Services into the Integration User’s application, the Integration User’s application will link to the Bot MD or Services interface(s) via a hovering button in the form of Company’s “Bot MD” avatar, which will be visible at all times in the Integration User’s application’s user interface, and the Integration User’s application’s “about” or similar screen will identify Company as the provider of Bot MD and/or Services and the owner of the associated trademarks, all in a manner approved by Company in writing and consistent with any applicable trademark usage guidelines furnished by Company from time to time. Integration Users will not attempt to remove or obscure the Company branding described above, and all goodwill arising from the use of Company’s “Bot MD” logo and other trademarks will belong solely to Company.
B) ACCESS MANAGEMENT
Integration Users are responsible for managing access to their User Content and Bot MD or Services through the Integration User’s application including by (a) issuing (and where appropriate revoking) login credentials for each user and (b) designating levels of access as appropriate. Integration Users are responsible for all access to and use of Bot MD or Services through Integration User’s application and/or any Integration User’s system or data, whether or not actually authorized by Integrated Users or any affected individual, except to the extent any unauthorized access or use results from Company’s failure to provide the agreed-upon access-control features for Bot MD or Services. Integration Users shall maintain, and shall ensure that all their users maintain, the confidentiality of access credentials, and Integration Users shall notify Company immediately if Integration Users become aware of or suspect any unauthorized access to or use of Bot MD or Services under such credentials or otherwise.
C) TERMS AND COMPLIANCE
D) USER SUPPORT
Company has no obligation to provide individual users with technical support or other assistance in relation to their use of Integration User’s application. Integration Users are responsible for all user interactions outside of the Bot MD or Services and addressing all user complaints and technical issues with Integration User’s application.
9. Payment Terms
PURCHASES AND SUBSCRIPTIONS
While some Services may be free of charge, Users may purchase certain products and Services as detailed in Company’s Pricing Information. All products and Services must be paid for in advance. All payments are non-refundable except as expressly provided herein or in the Pricing Information. For subscription-based products or Services, any downgrade in subscription level by a User will become effective only after the subscription at the original level has expired. That is, a User will not receive any refund or credit if the User downgrades their subscription level prior to the expiration of their original subscription.
Fees are in U.S. dollars and do not include any applicable levies, duties, governmental fees, or other taxes unless otherwise stated. Users are responsible for paying all taxes applicable to their jurisdiction. Users are further responsible for any fees charged by their chosen payment method (e.g., credit card service charge).
Unless Pricing Information states otherwise all subscriptions automatically renew for additional periods equal to the length of the preceding term at the same price unless the Company gives Users at least thirty days’ notice of a change in the price. Either Party can give the other notice of non-renewal of a subscription at least thirty days before the end of a subscription period to stop the subscription from automatically renewing.
Upon cancellation of a subscription or other decision by Users not to pay for products or Services requiring payment, Company reserves the right delete all User Content if Users do not renew their subscription or make another purchase required for maintaining access to User Content within thirty days.
10. Availability of Bot MD and Services
Company aims to keep Bot MD and Services available twenty-four (24) hours a day, seven (7) days a week, and to maintain saved information. Company further aims to provide Users advanced notice of scheduled unavailability due to maintenance or other events. However, Company shall not be liable for lost, altered, or corrupted information or non-availability of the Services, with or without warning.
11. Intellectual Property
A) Bot MD and Services
Except for third party content accessible through Bot MD or Services, all content contained on or accessed from Bot MD or Services, including text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, videos, images, applications, programs, computer code and other information (collectively, the “Content”), including, but not limited to, the design, layout, “look and feel” and arrangement of such Content, is owned by Company or its licensors and is protected by copyright, trademark, and other intellectual property and unfair competition laws.
Users agree not reverse engineer, disassemble, decompile, or translate any software in the Content, or otherwise attempt to derive the source code of such software, except to the extent expressly permitted under applicable law, without our prior written permission. Users agree not engage in systematic retrieval of Content from the Services to create or compile, directly or indirectly, a collection, compilation, database, or directory without our prior written permission.
Unless expressly authorized by Company, users may not use any robots, spiders, crawlers, or other automated downloading programs, algorithms or devices, or any similar or equivalent manual process, to: (i) continuously and automatically search, scrape, extract, deep link, or index any Content; (ii) harvest personal information from the Services for purposes of sending unsolicited or unauthorized material; or (iii) cause disruption to the working of the Services or any other person’s use of the Services. If the Services contains robot exclusion files or robot exclusion headers, Users agree to honor them and not use any device, software, or routine to bypass them. Users agree not attempt to gain unauthorized access to any portion or feature of the Services, any other systems or networks connected to the Services or to any Company server, or any of the products or services provided on, accessed from or distributed through the Services. Users may not probe, scan, or test the vulnerability of the Services or any network connected to the Site or breach the security or authentication measures on the Services or any network connected to the Site.
D) DIGITAL MILLENNIUM COPYRIGHT ACT – COPYRIGHT INFRINGEMENT NOTIFICATION
Company is committed to complying with U.S. copyright law and to respond to claims of copyright infringement. Company will promptly process and investigate notices of alleged infringement and will take appropriate actions under the Digital Millennium Copyright Act, Title 17, United States Code, Section 512(c) (“DMCA”).
Pursuant to the DMCA, notifications of claimed copyright infringement should be sent to a Service Provider's Designated Agent. Notification must be submitted to the following Designated Agent for these Services in the manner described below
5 Health Inc.
201E Center St
Ste 112 PMB 3035
Anaheim, CA 92805
ATTN: Legal Department, DMCA Copyright Notices
For a complaint to be valid under the DMCA, a User or other copyright owner must provide all of the following information when providing notice of the claimed copyright infringement:
- A physical or electronic signature of a person authorized to act on behalf of the copyright owner;
- Identification of the copyrighted work claimed to have been infringed;
- Identification of the material that is claimed to be infringing or to be the subject of the infringing activity, and that is to be removed or access to which is to be disabled, as well as information reasonably sufficient to permit Company to locate the material;
- Information reasonably sufficient to permit Company to contact the copyright owner, such as an address, telephone number, and, if available, an electronic mail address;
- A statement that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or law; and
- A statement that the information in the notification is accurate, and under penalty of perjury, that you are authorized to act on behalf of the copyright owner.
For more details on the information required for valid notification, see 17 U.S.C. 512(c)(3).
You should be aware that, under the DMCA, claimants who make misrepresentations concerning copyright infringement may be liable for damages incurred as a result of the removal or blocking of the material, court costs, and attorneys’ fees.
Company may, in its sole discretion, choose to deactivate accounts of Users found to be infringing the copyrights or other intellectual property rights of others.
12. Mobile Applications
Bot MD and Services may permit or make available the ability to: (a) upload content to the Services via a mobile telephone and/or tablet (“mobile device”), (b) receive and reply to messages, or to access or make posts using text messaging, (c) browse the Services from a mobile device or (d) to access features through a mobile application downloaded and installed on a mobile device (collectively “Mobile Services”). Use of Mobile Services may incur a mobile carrier’s standard data, Internet, messaging, and other service fees and charges for use of, and access to, the Mobile Services, and Users are solely responsible for all such fees and charges. The Mobile Services may not be compatible with all mobile devices, carriers, and services, and Company does not make any representations or warranties regarding such compatibility. Users are solely responsible for ensuring that mobile devices are compatible with the type of content being provided through the Mobile Services. Users agree that content delivered as part of the Mobile Services may be delivered to a device through premium mobile services and acknowledge that Users are solely and exclusively responsible for any charges for such services, including, but not limited to, any roaming charges. By using Mobile Services on a mobile device, Users agree that Company may communicate with Users regarding Bot MD or other Services by SMS, MMS, text message or other electronic means to the mobile device and that certain information about usage of the Service through the mobile device may be communicated to Company.
13. Apple-Enabled Applications
Bot MD and/or the Services may be provided by applications that are intended to be operated in connection with a device made commercially available by Apple Inc. (“Apple”) or an application obtained through the Apple App Store, among other platforms. With respect to Bot MD or Services that are made available for use in connection with an Apple device or through the Apple App Store (“Apple-Platform Services”), in addition to the other terms and conditions herein, the following terms and conditions apply:
- Users may not use the Apple-Platform Services in any manner that is in violation of or inconsistent with the Usage Rules set forth for Apple-Platform Services in, or otherwise be in conflict with, the App Store Terms of Service.
- Users’ license to use the Apple-Platform Services is limited to a non-transferable license to use the Apple-Enabled Software on an iOS Product that Users own or control, as permitted by the Usage Rules set forth in the App Store Terms of Service.
- Apple has no obligation whatsoever to provide any maintenance or support services with respect to the Apple-Platform Services.
- Apple is not responsible for any product warranties, whether express or implied by law. In the event of any failure of the Apple-Enabled Software to conform to any applicable warranty, Users may notify Apple, and Apple will refund the purchase price for the Apple-Platform Services to Users; and, to the maximum extent permitted by applicable law, Apple will have no other warranty obligation whatsoever with respect to the Apple-Platform Services, or any other claims, losses, liabilities, damages, costs or expenses attributable to any failure to conform to any warranty, which will be Company’s sole responsibility, to the extent it cannot be disclaimed under applicable law.
- Company and Users acknowledge that Company, not Apple, is responsible for addressing any claims of Users or any third party relating to the Apple-Platform Services or Users’ possession and/or use of that Apple-Enabled Software, including, but not limited to: (i) product liability claims; (ii) any claim that the Apple-Platform Services fails to conform to any applicable legal or regulatory requirement; and (iii) claims arising under consumer protection, privacy or similar legislation.
- In the event of any third party claim that the Apple-Platform Services or Users’ possession and use of that Apple-Platform Services infringes that third party’s intellectual property rights, Company, not Apple, will be solely responsible for the investigation, defense, settlement and discharge of any such intellectual property infringement claim.
- Users represent and warrant that (i) they are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country; and (ii) they are not listed on any U.S. Government list of prohibited or restricted parties.
- Users agree that they will comply with any applicable third party terms of agreement when using the Apple-Platform Services.
- Any questions, complaints or claims with respect to the Apple-Platform Services should be directed to Company as follows:
5 Health Inc.
201E Center St
Ste 112 PMB 3035
Anaheim, CA 92805
ATTN: Legal Department
14. Third Party Products, Services, Links, and Content
The Services may display or contain links to some content that is not the Company’s. This content is the sole responsibility of the person or entity that makes it available. Company does not claim ownership, endorse, or take responsibility for any third party products, sites, content, information, guidelines, materials, or services that may be offered, advertised, provided, or displayed on the Services or incorporated in the content, products or services contained on, accessible from or distributed throughout the Services.
16. Disclaimer of Warranties and Limitations of Liability
A) AS IS
THE SERVICES, INCLUDING ALL CONTENT AND PRODUCTS, INCLUDED IN OR ACCESSIBLE FROM THE SERVICES, ARE PROVIDED “AS IS” AND WITHOUT WARRANTIES OR REPRESENTATIONS OF ANY KIND (EXPRESS, IMPLIED AND STATUTORY, INCLUDING, BUT NOT LIMITED TO, THE WARRANTIES OF TITLE AND NON-INFRINGEMENT AND THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE), ALL OF WHICH COMPANY DISCLAIMS TO THE FULLEST EXTENT PERMITTED BY LAW. USE OF THE SERVICES AND THEIR CONTENT AND PRODUCTS IS AT USERS’ SOLE RISK.
COMPANY MAKES NO WARRANTY, REPRESENTATION, OR CONDITION: (1) THAT THE SERVICES OR ANY CONTENT THEREON WILL BE APPROPRIATE FOR USERS OR THEIR PATIENTS OR MEET USERS’ REQUIREMENTS OR THEIR PATIENTS’ REQUIREMENTS; OR (2) WITH RESPECT TO ANY RESULTS THAT MAY BE OBTAINED THROUGH THE SERVICES. THE SERVICES ARE NOT A REPLACEMENT FOR A PHYSICAL EXAMINATION BY A TRAINED HEALTHCARE PROVIDER AND SHOULD NOT BE USED INDEPENDENTLY TO DIAGNOSE ANY MEDICAL CONDITION.
B) MEDICAL DISCLAIMERS
Users fully understand, acknowledge, and agree that (i) Bot MD and Services are intended to deliver non-critical, non-emergency messages between Users; (ii) the Services are dependent upon a number of factors outside the control of Company, including but not limited to, the operation of third party provided software, hardware and network services, and accuracy of User Content; (iii) the Services are not a substitute for any of Users’ current systems of administering and safeguarding medical treatment and/or medicine; (iv) there may be occasional communication failures or delays in the delivery or receipt of properly sent Bot MD messages or use of Services, and (v) the Services are not expected to perform at the same level of performance and/or reliability one might expect from medical devices used in the delivery of critical medical care environments.
To the extent permitted under applicable law, no responsibility is assumed for any injury and/or damage to persons, animals, or property as a matter of products liability, negligence or otherwise, or from any use or operation of any ideas, instructions, methods, products, or procedures contained in the Services. Medical and healthcare providers should exercise their own independent clinical judgment. No suggested test or procedure should be carried out unless, in the provider's judgment, its use is justified. Because of rapid advances in the medical sciences, Company recommends that the independent verification of diagnoses, indications, and drug dosages should be made. Discussions, views, and recommendations as to medical or health care procedures, methods, products, choice of drugs, and drug dosages are the responsibility of the authors and should be checked with current medical guidelines, hospital procedures, and pharmaceutical manufacturers.
Users acknowledge and agree that any advice provided to a patient as a result of information obtained or accessed through the Services will be based on their own medical judgment and Company will not be liable for any review or liability that results from Users’ advice.
C) SERVICES DISCLAIMERS
Neither Company nor its suppliers or licensors makes any warranty whatsoever, including without limitation, that the operation of the Services will be uninterrupted or error-free; that any defects will be corrected; that the Services, including the servers that make it available, are free of viruses or other harmful components; or as to the accuracy, completeness, reliability, availability, suitability, quality, non-infringement, operation or result obtained from the use of any Content, product or service provided on, accessible from or distributed through the Services.
To the extent permitted under applicable law, Users acknowledge and agree that Company is not liable, and Users agree not to seek to hold Company liable, for the conduct of third parties on the Website or Services, including operators of external sites, and that the risk of injury from such third parties rests entirely with Users.
Users are solely responsible for all of their communications and interactions with other users of the Bot MD, website, or Services.
D) LIMITATIONS ON LIABILITY
Users hereby release, waive, relinquish and forever discharge Company from every past, present and future claim, demand and right of action of every kind and nature, known or unknown, related to Users’ reliance on the Services to provide medical care to your patients. If User is a California resident, User hereby waive California Civil Code Section 1542, which states, “A general release does not extend to claims which the creditor does not know or suspect to exist in his or her favor at the time of executing the release, which, if known by him or her must have materially affected his or her settlement with the debtor.”
A) APPLICABILITY OF ARBITRATION AGREEMENT
B) ARBITRATION RULES.
C) AUTHORITY OF ARBITRATOR
If arbitration is initiated, the arbitrator will decide the rights and liabilities, if any, of User and Company, and the dispute will not be consolidated with any other matters or joined with any other cases or parties. The arbitrator shall issue a written award and statement of decision describing the essential findings and conclusions on which the award is based, including the calculation of any damages awarded. The award of the arbitrator is final and binding upon the Parties.
D) LOCATION OF ARBITRATION
For Users located in the United States, arbitration proceedings will be held in Santa Clara County, California. For Users located outside the United States, arbitration proceedings will be held in Singapore.
E) WAIVER OF JURY TRIAL
THE PARTIES HEREBY WAIVE THEIR CONSTITUTIONAL AND STATUTORY RIGHTS TO GO TO COURT (OTHER THAN A SMALL CLAIMS COURT) AND HAVE A TRIAL IN FRONT OF A JUDGE OR A JURY, instead electing that all claims and disputes shall be resolved by arbitration under this Arbitration Agreement.
F) SMALL CLAIMS COURT
Notwithstanding the foregoing, either Users or Company may bring an individual action in small claims court of competent jurisdiction in Santa Clara County, California.
G) EMERGENCY INJUNCTIVE RELIEF
Notwithstanding the foregoing, either Party may seek emergency injunctive relief before a state or federal court in order to maintain the status quo pending arbitration. A request for interim measures shall not be deemed a waiver of any other rights or obligations under this Arbitration Agreement.
18. General Provisions
A) ELECTRONIC COMMUNICATIONS
To the maximum extent permitted by law, Users (1) consent to receive communications from Company in an electronic form; and (2) agree that all terms and conditions, agreements, notices, disclosures, and other communications that Company provides electronically satisfy any legal requirement that such communications would satisfy if it were to be in writing. The foregoing does not affect statutory rights.
D) LIMITATIONS PERIOD
E) GOVERNING LAW
The Terms and any action related thereto will be governed and interpreted by and under the laws of the State of California, without giving effect to any principles that provide for the application of the law of another jurisdiction. The United Nations Convention on Contracts for the International Sale of Goods does not apply to this Agreement.
I) EXPORT CONTROL.
Users in the United States may not use, export, import, or transfer the Services except as authorized by U.S. law and any other applicable laws. In particular, but without limitation, the Services may not be exported or re-exported (a) into any United States embargoed countries; or (b) to anyone on the U.S. Treasury Department’s list of Specially Designated Nationals or the U.S. Department of Commerce’s Denied Person’s List or Entity List. Users represent and warrant that (i) they are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a “terrorist supporting” country and (ii) they are not listed on any U.S. Government list of prohibited or restricted parties. Users acknowledge and agree that products, services or technology provided by Company are subject to the export control laws and regulations of the United States. Users shall comply with these laws and regulations and shall not, without prior U.S. government authorization, export, re-export, or transfer Company products, services or technology, either directly or indirectly, to any country in violation of such laws and regulations.
Users outside the United States agree to comply with any applicable export control laws in their jurisdiction.
J) CONSUMER COMPLAINTS
In accordance with California Civil Code §1789.3, Users may report complaints to the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by contacting them in writing at 400 R Street, Sacramento, CA 95814, or by telephone at (800) 952-5210.
K) ENTIRE AGREEMENT
Last revised: 1 December 2019