How Picaso Achieved a 30% Increase in Patient Feedback Surveys and Reduced No Show Rates

Challenge

Picaso, a leading hospital in Malaysia, relied on manual processes for patient reminders and surveys. Staff spent hours following up with patients, cancellations often left appointment slots unused, and existing tools lacked the ability to run targeted campaigns. This created heavy administrative workload, low patient engagement, and missed opportunities to strengthen patient relationships.

Solution

Bot MD implemented an automated system that:

• Delivered reminders and patient surveys through chat apps to boost feedback and reduce no-shows
• Automatically reassigned cancelled appointments to minimize wasted slots
• Enabled targeted health campaigns to expand patient engagement and marketing without adding staff workload

Results