How Home Healthlink Achieved a 10% Inquiry-to-Booking Conversion with Bot MD
Discover how Home Healthlink boosted their inquiry-to-booking conversion rate with Bot MD.
10% Inquiry-to-Booking Conversion
24/7 Automated Patient Responses
Challenge
Home Healthlink, a leading home healthcare provider in the Philippines, struggled to manage growing patient inquiries and follow-ups. Manual replies and pre-intake coordination slowed response times, limited engagement, and stretched staff capacity. The team needed an automated healthcare-focused platform to automate inquiry handling, patient education, and improve conversions — without adding headcount.
Solution
Bot MD implemented an automated system that:
- Automated inquiry responses directly on Viber for instant, 24/7 patient support
- Delivered interactive patient education to help families make informed care decisions
- Provided real-time analytics for smarter patient follow-up management and higher conversions
Results
10%
Inquiry-to-booking conversion
24/7
Automated patient responses
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